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OTA Checklist For Underperforming Listings

In this knowledge base article, we’re reviewing a checklist for underperforming OTA listings on platforms like Vrbo, Airbnb and Booking.com.

Increase Click-Through Rate (CTR) #

Key takeaway: a low CTR is death for a vacation rental listing. Invest meaningfully into new images and change titles to get a higher CTR and improve traffic.

  • Craft a compelling, keyword-rich Airbnb/Vrbo title – A well-optimized title grabs attention in search results and sets your listing apart.
  • Use high-quality, professional photos – Prioritize the cover image & first few images.
  • Highlight unique features in the title – If your listing has standout features like a hot tub, private outdoor lounge area, smart locks, or a fully equipped kitchen, mention them in the title.

Maximize Space & Bedrooms #

Key takeaway: the larger the listing, the more “catching” the property can do in searches.

  • Convert an office/den into an additional bedroom (if possible).
  • Highlight space for groups in the listing description – Families and large groups often filter searches by guest capacity.
  • Consider bedroom count when purchasing a new rental property.
  • Ensure bedrooms have comfortable mattresses, pillows, and nightstands to appeal to guests looking for a comfortable stay.

Achieve & Maintain Superhost Status / Premier Host / Partner Status #

Key takeaway: guests prefer to book with a host or PM they perceive to be more trustworthy.

  • Respond to guest inquiries within an hour.
  • Provide small thoughtful touches – A welcome guide with easy check-in instructions can improve the guest experience.
  • Avoid last-minute cancellations and keep the calendar updated.

Use Descriptive Keywords in Your Listing #

Key takeaway: the description, while not the most important, is a key factor in guests choosing one rental over another.

  • Include words like “clean,” “spotless,” or “sanitized.”
  • Emphasize “secluded” or “private” if applicable.
  • Mention eco-friendly or sustainable features if available.

Develop a Competitive Pricing Strategy #

Key takeaway: Pricing = value = what often determines how most bookings are made.

  • Implement dynamic pricing based on seasonality and local events.
  • Offer discounts for longer stays (weekly/monthly).
  • Regularly review and adjust pricing to stay competitive.

Increase Your Review Score & Guest Experience #

Key takeaway: A lowly-rated property will suffer in search results.

  • Prioritize cleanliness – Ensure there are plenty of cleaning supplies, a vacuum, mop, and duster readily available for guests.
  • Send personalized follow-ups requesting guest reviews.
  • Publicly address negative feedback and show improvements.

Highlight the Right Amenities #

Key takeaway: Know every amenity that matters and check as many boxes as possible.

  • List 8-9 key amenities, including:
    • High-speed internet & Smart TVs for entertainment and remote work.
    • Smart locks & thermostat for convenience and security.
    • Laundry access for extended stays.
    • A fully equipped kitchen, including a coffee & tea setup and wine glasses.
    • Charging stations & enough outlets for devices.
    • Decent toilet paper and personal care products (hairdryer, makeup remover, soaps, shampoos, etc.).
    • Iron & ironing board or steamer.
    • Carbon monoxide alarm, smoke alarm & First Aid kit.
    • Extra batteries.
  • Feature guest-focused amenities – If applicable, mention destination-specific amenities that add to the guest experience.
  • Avoid listing unnecessary or excessive amenities – Focus on what guests actually value.

Keep Your Calendar Updated & Maximize Availability #

Key takeaway: make your stay windows as small as you can (ideally 1-2 night min) and update your listing weekly or even more often.

  • Regularly update your calendar to keep it active in Airbnb’s algorithm.
  • Offer flexible stay lengths to appeal to a broader audience.

Tailor Your Listing to Your Target Audience #

  • Business-friendly? Highlight workspace & fast Wi-Fi.
  • Family-friendly? Mention cribs, high chairs, and laundry access.
  • Luxury travelers? Emphasize premium amenities like an outdoor lounge area and high-end toiletries.

Boost Your Listing’s Popularity on The OTA Platform #

  • Encourage guests to save your listing to their wishlist.
  • Drive engagement by responding quickly to messages.
  • Ensure guests have an easy and enjoyable booking process.

Track & Analyze Your Listing Performance #

  • Use Airbnb’s Conversion Metrics to assess performance.
  • Monitor First-Page Search Impressions to track visibility.
  • Check Search-to-Listing Conversion Rate to optimize CTR.
  • Track Listing-to-Booking Conversion Rate to improve conversion.
  • Use tools like AirDNA & IntelliHost for deeper insights and A/B testing.

By consistently applying these optimizations and ensuring all essential amenities are in place, your Airbnb listing can achieve better rankings, more clicks, and increased bookings.

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