The Playbooks · Email & SMS

The Vacation Rental Email & SMS Playbook

Email is routinely the highest-ROI channel our clients run — because it’s the only audience no algorithm can take away. These five plays grow the list and then turn it into bookings, on repeat.

5 plays in this playbook Field-tested with real VRM brands Free. No email gate

Stop renting your audience from the OTAs. Every guest email you don’t capture is a future booking you’ll pay Airbnb 15.5% to win back. List growth isn’t a side project — it’s the direct-booking strategy.

The BuildUp POV

Two plays here grow the list (the fixed-dollar popup and in-stay WiFi capture), and three turn it into revenue (abandoned-booking rescue, the lifecycle triggers that beat newsletters, and a cadence that protects deliverability instead of burning the list). If you only have bandwidth for one thing this month: authenticate your sending domain (step one of Play 15 — an afternoon), then get the capture plays live. Everything else compounds from list size.

The plays

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Flows, campaigns, list growth, and the reporting to prove it — email is one of our core services for a reason. Let’s look at your account together.

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For Vacation Rental Managers Paying Too Much To The OTAs:

Stop Handing Airbnb 15.5% Of Every Booking

The OTA Escape Plan free direct booking guide for vacation rental managers

The OTA Escape Plan — 125 prioritized marketing moves, channel by channel, for managers building a direct booking engine. Every item rated High, Medium or Low priority, so you know exactly where to start.

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Free. No sales call required.