Best Practices for Client Success #

1. Uphold the BuildUp Bookings Brand Promise #

Ensure every action, deliverable, and communication made aligns with and reinforces our brand promise. Consistently check: Are we delivering on our brand promise in all our interactions and services?

BuildUp Bookings creates winning digital marketing strategies that connect guests with your brand.

2. Regular Communication #

Maintain regular and clear communication with clients and within the team. Check in daily, if necessary, to update clients on the progress of their projects, and to reassure them that their work is being taken care of.

3. Personal Touches #

Create memorable experiences by going above and beyond. Whether it’s sending a personalized gift, a virtual greeting card, or sharing a light, personal conversation about family, kids, or pets – these special touches can greatly enhance client relationships.

4. Update Standard Operating Procedures (SOPs) #

Keep SOPs up-to-date and communicate these updates to the team and agency owner. Whenever an SOP is updated, send a quick note to update your team. This transparency helps foster trust and ensure everyone is on the same page.

5. Efficient Project Management #

Ensure all tasks are being executed on time and accurately. Keep your project management tools up-to-date and monitor task progress diligently. Punctuality and consistency in delivering work not only improves our agency’s reputation but also builds client trust and satisfaction.

6. Gap Identification and Rectification #

Actively seek to identify gaps within the agency’s processes or service delivery. Once a gap is identified, plan and execute strategies to rectify it within the week. Document your findings and revisit them during your next week’s scorecard evaluation to measure improvement.